Welcome to Farm Rio Shop’s FAQ page! We’re here to answer all your questions about our vibrant tropical fashion. Below you’ll find information about our products, shipping, returns, and more. If you don’t find what you’re looking for, feel free to contact our colorful team!

About Our Products

Q: What kind of clothing does Farm Rio Shop specialize in?
A: We specialize in tropical-inspired fashion that brings the joy and vibrancy of Rio to your wardrobe. Our collection includes bikinis, blouses, bodysuits, dresses (maxi, midi, and mini), jumpsuits, rompers, swimwear, and more – all featuring our signature hand-painted prints and bold colors.
Q: Are your products true to size?
A: Our pieces are designed to fit true to size with a relaxed, tropical vibe. However, we recommend checking individual product measurements as some styles may have unique fits. If you’re between sizes or prefer a particular fit (snug or loose), we suggest sizing up or down accordingly.
Q: How do I care for my Farm Rio clothing?
A: To keep your tropical treasures looking vibrant:
– Hand wash in cold water or machine wash on delicate cycle
– Use mild detergent
– Line dry in shade to preserve colors
– Iron inside out if needed
Avoid bleach and harsh chemicals that might fade our joyful prints!

Shipping & Delivery

Q: What shipping options do you offer?
A: We offer two sunny shipping options:
1. Express Tropical Breeze Shipping: $12.95 via DHL/FedEx (10-15 days after dispatch)
2. Island Time Free Shipping: Free for orders over $50 via EMS (15-25 days after dispatch)
Q: How long does order processing take?
A: All orders take 1-2 business days to process before shipping. During peak seasons (like Carnival!), please allow an extra day for our team to carefully prepare your colorful treasures.
Q: Do you ship worldwide?
A: We ship our vibrant collections globally, spreading Rio’s carnival energy across borders! Currently, we’re unable to deliver to some remote areas and parts of Asia – but we’re working on expanding our sunshine distribution.

Returns & Exchanges

Q: What is your return policy?
A: We offer 15 days from receipt to initiate a return if something isn’t quite right. Items must be unworn, unwashed, with tags attached, and in original packaging. We believe in responsible fashion – making sure every piece finds its perfect match!
Q: How do I initiate a return?
A: Simply email our customer sunshine team at admin@farmriooutfit.com with your order number and item(s) you wish to return. We’ll guide you through our easy return process with tropical efficiency!
Q: When will I receive my refund?
A: Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. Note that shipping costs are non-refundable.

Payments & Accounts

Q: What payment methods do you accept?
A: We accept:
– Visa
– MasterCard
– JCB
– PayPal
All transactions are secure and encrypted – shopping with us is as safe as a day at Copacabana!
Q: Can I change my order after placing it?
A: We work quickly to prepare your order with tropical speed! If you need to make changes, email us immediately at admin@farmriooutfit.com with your order number. We’ll do our best to accommodate if your order hasn’t entered processing.
Q: How can I track my order?
A: Once your order ships, you’ll receive a sunshine-filled email with tracking information. You can follow your package’s journey right to your doorstep!

Contact Us

Q: How can I contact Farm Rio Shop?
A: We’d love to hear from you! Reach our tropical customer care team at:
Email: admin@farmriooutfit.com
Physical Address: 507 Geraldine Lane, New York, US 10011
We typically respond within 24-48 hours – just enough time to sip some coconut water and craft the perfect reply!

Still have questions? Don’t hesitate to contact us – we’re here to spread the Farm Rio sunshine to every corner of your shopping experience!