At Farm Rio Shop, we want your shopping experience to be as breezy as a tropical getaway! Below you’ll find all the details about our shipping options and easy return process.

🌴 Shipping Information

We ship worldwide (excluding Asia and some remote areas) using trusted carriers to bring our vibrant styles straight to your doorstep.

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Options

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
  • Free Shipping (for orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
🌺 Blossoming Tip: For the fastest delivery, choose our Standard Shipping option via DHL or FedEx!

🌊 Easy Returns & Exchanges

We want your Farm Rio experience to be as carefree as a day at the beach! If your vibrant finds don’t fit perfectly or don’t match your tropical dreams, we’re here to help.

Our Return Policy

You may return or exchange most unworn, unwashed items with original tags attached within 15 days of receiving your order.

Important Notes:
  • All swimwear (bikinis, one-piece swimsuits) must have hygiene liners intact
  • Bodysuits must be returned with original packaging
  • Items marked as “Final Sale” cannot be returned or exchanged

How to Initiate a Return or Exchange

  1. Contact our Sunshine Team at admin@farmriooutfit.com within 15 days of receiving your order
  2. Pack your items securely in the original packaging if possible
  3. Include your order confirmation or packing slip
  4. Ship your return to our New York headquarters

Return/Exchange Request Template

Use this template to make your request easy as a beach breeze:

Subject: Return/Exchange Request for Order #[Your Order Number]

Dear Farm Rio Sunshine Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number]. Below are the details:

Item Name: [Product Name]
Size/Color: [Details]
Reason for Return: [Fit/Color/Other]
Request: [Refund/Exchange for [Product Name & Size]]

Please let me know if you need any additional information. I look forward to hearing from you soon!

Warm regards,
[Your Full Name]
[Your Email Address]

Return Shipping

  • Standard Returns: Customer pays return shipping
  • Free Return Label: Available for exchanges or if the return is due to our error

Our return address:
Farm Rio Shop Returns
507 Geraldine Lane
New York, NY 10011
USA

Refund Process

Once we receive your return:

  • We’ll process your refund within 3-5 business days
  • Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable unless the return is due to our error
🌞 Sunny Note: Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Exchange Process

  • Email us your exchange request using the template above
  • We’ll provide a prepaid return label if available for your country
  • Once we receive your return, we’ll ship your new item within 1-2 business days
🌺 Blossoming Note: If you’re exchanging for a more expensive item, we’ll send a payment link for the difference. For less expensive items, we’ll refund the difference.

Non-Returnable Items

To maintain our quality and hygiene standards, the following cannot be returned:

  • Swimwear with removed hygiene liners
  • Bodysuits without original packaging
  • Items marked as “Final Sale”
  • Personalized or altered items

International Returns

For our global customers (excluding Asia and some remote areas):

  • You are responsible for return shipping costs
  • Please mark the package as “Returned Goods” to avoid customs fees
  • Original shipping fees are non-refundable
🌴 Tropical Tip: We recommend trying on your items over your own undergarments to avoid transferring makeup, deodorant, or tanning products onto the fabric.

Questions about our returns policy? Our Sunshine Team is always happy to help at admin@farmriooutfit.com.

Now that returns are sorted, why not browse our new arrivals? Every day is a beach day with Farm Rio!